1. Monthly memberships
Memberships are billed in advance and renew automatically each month until cancelled. Each payment covers the upcoming month of access, including live sessions and curriculum for the applicable plan.
2. How to cancel
You can cancel at any time from your dashboard under Subscription. When you cancel, auto-renewal is turned off and your membership remains active until the end of the current paid period. After that date, access ends and no further charges are made.
3. Refund eligibility
- New members: if you are dissatisfied, you may request a full refund of your first monthly payment within 7 days of that charge, provided no more than one live session has been attended.
- Renewals: monthly renewal charges are generally non-refundable once the new period has begun, because access and cohort scheduling are provided for the full month.
- Service issues: if a paid live session is cancelled by Heritage Club and not rescheduled or made up, you may request a prorated credit or refund for that session.
- Duplicate or erroneous charges are refunded in full upon verification.
4. How refunds are issued
Approved refunds are returned to the original payment method through our payment processor. Processing times depend on the provider and your financial institution, and typically take 5–10 business days to appear.
5. Requesting a refund
To request a refund or ask a billing question, email hello@heritageclub.app from the address on your account and include your name and the payment reference. We aim to respond within two business days.
6. Statutory rights
Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction.